Privacy Policy.

1. Who we are and what this covers

Gaming Arena Social (“we”, “us” or “our”) provides Ludo: Snakes & Ladders 3D (the “Game”). This policy covers the Android and iOS Game, its account and multiplayer services, game support, purchase validation, notifications and related player features. The separate Website Privacy Notice covers visits to gamingarenasocial.com.np.

Gaming Arena Social is the controller of Game data except where Apple, Google or another provider acts under its own privacy terms.

2. Information we process

Account and profile information

• A provider identifier from anonymous, email/password, Google or Apple sign-in; a Game account ID; sign-in provider; and session/security records.
• Email address when you choose email sign-in or the identity provider makes it available, plus display name, username, selected avatar and profile settings.
• Friends, invitations, blocks and leaderboard profile information used for social and competitive features.

Gameplay and social activity

• Game mode, match participants, room and matchmaking information, turns, results, wins, progress, achievements, inventory, equipped cosmetics and virtual-currency balance/history.
• Messages, reactions, player reports and related match evidence when you use chat or moderation features.
• Adventure progress, daily rewards, lucky-spin results and rewarded-ad completion records where those features are enabled.

Purchases

• Store platform, product identifier, transaction/order identifier, signed receipt or transaction token, verification result, delivery status, granted item and payment-history record.
• Apple or Google processes your payment details. We do not receive your complete card number or bank-account number.

Device, diagnostics and communications

• App version, operating system, language, device/platform identifiers made available by the operating system, network/IP and server log information, error and performance diagnostics.
• Push-notification token and notification preferences if you enable notifications.
• Support emails and the information you choose to include.

Analytics and advertising

If enabled and permitted by your settings and device choices, the Game may process gameplay events, screen interactions, purchase-flow events, advertising events and limited device information to measure reliability and improve the Game. Google Mobile Ads may process advertising identifiers and ad interaction information where advertising is enabled. Consent and operating-system permission requirements apply where required.

3. Why we use information

Depending on your location, our legal bases may include performing our contract with you, legitimate interests in operating and protecting the Game, consent for optional processing, and compliance with legal obligations.

4. When information is shared

We do not sell player personal information for money. We disclose limited information only as needed to operate the Game or comply with law:

• Apple and Google: identity, app distribution, in-app purchase processing, refund/revocation information and device services under their own terms.
• Google Firebase: authentication and, where enabled, analytics and cloud messaging.
• Google Mobile Ads: ad delivery and rewarded-ad verification where advertising is enabled and permitted.
• Game infrastructure: Nakama-based servers and hosting/network providers that store or transmit account, match, wallet, social and security records on our behalf.
• Other players: display name, avatar, match status, leaderboard results, chat and similar information you make visible through multiplayer or social features.
• Legal and safety recipients: authorities, advisers or affected parties when reasonably necessary to comply with law, investigate fraud or protect rights and safety.

Providers may process data in countries other than yours. We use contractual, technical or other safeguards required by applicable law for international transfers.

5. Your controls and rights

• Use in-game Settings to manage analytics consent, notification categories, sound, haptics and related preferences.
• Use device settings to control notifications, advertising permissions and provider access.
• Update supported profile fields or revoke a connected provider where the Game offers that control.
• Use Player Profile → Delete account to request permanent Game-account deletion.
• Contact us to request access, correction, deletion, restriction, objection or a portable copy where applicable. We may verify identity before acting.

You may complain to your local data-protection authority. Some records may be retained when needed for security, fraud prevention, legal claims or obligations.

6. Retention and account deletion

We keep information only as long as reasonably needed for the purposes above. Account and game-state information normally remains while the account is active. Match, report, security and transaction records may be kept longer when necessary to prevent abuse, resolve disputes, preserve accounting evidence or comply with law. Support messages are kept for the time needed to resolve and document the request.

When you confirm account deletion, the Game immediately restricts the account and schedules permanent deletion to begin after 24 hours. The process deletes or anonymizes profile, wallet, inventory, purchase-receipt content, messages, relationships and other account-owned Game data, subject to operational completion and legal exceptions. We may retain limited hashed deletion receipts, timestamps, a tombstone identifier and security records needed to prevent restoration or prove completion. Apple and Google retain their own store transaction records under their policies.

Backup and log copies may persist for a limited operational cycle and are protected from ordinary use until overwritten, unless law requires longer retention.

7. Children and family use

The Game is designed to be family-friendly, but account, social, advertising and purchase features may require parent or guardian involvement depending on a player's age and country. Parents should supervise purchases and review device family controls. We do not knowingly use a child's personal information for behaviorally targeted advertising where prohibited. Contact us if you believe a child provided information without required permission.

8. Security, changes and third-party services

We use access controls, signed authentication, encrypted network connections, server-side purchase validation, account binding and duplicate-delivery protections. No service can guarantee absolute security; please protect your device and sign-in credentials.

The Game may link to Apple, Google or other services governed by their own policies. We will update this policy when our data practices materially change and revise the effective date. We may also provide an in-app notice where required.